Refund and Cancellation Policy

1. eBooks and video tutorials

• If you haven't opened or downloaded a guide or video, you can ask for a full refund within 7 days of buying it.
• Once you've opened or downloaded it, the sale is final, because digital content can't be returned.
• We'll always fix or refund a guide or video that doesn't work or that you were charged for twice.

2. Service packages

• Before we start work: full refund if you cancel.
• After we start: we refund the price of the parts of the package we haven't delivered yet. Work already delivered (for example, completed consulting months, a finished website outline or completed setup steps) isn't refundable.
• Third-party costs we paid on your behalf with your approval (such as government filing fees, domain registrations or other providers' subscriptions) aren't refundable once paid.

3. Installment plans

If you're paying for a package in monthly installments and want to stop, contact us. We'll stop the remaining payments and work out what's owed using section 2: if you've paid more than the value of what we've delivered, we'll refund the difference; if you've paid less, the remaining amount for delivered work is still owed. Installments never cost more than paying in full.

4. Add-ons and quoted work

• Add-ons (such as a logo or name change) are refundable in full before we begin, and not after the work has been delivered to you.
• Quoted work follows the refund terms written in your quote.

5. Consulting subscriptions (fixed terms)

You can cancel the remaining payments of a 3-, 6- or 12-month consulting plan at any time from My account → Manage billing. Cancellation takes effect at the end of the month you've paid for; you can keep booking consultations until then. We don't refund partial months. The plan ends on its own after the last payment and never renews.

6. Education Pass (monthly, renews automatically)

Cancel anytime online from My account → Manage billing. You keep library access until the end of the month you've paid for, and you won't be charged again. We don't refund partial months, but if you were charged for a renewal you didn't intend and haven't used the library since, contact us within 7 days and we'll refund that charge.

7. Free consultation and free guides

The free 30-minute consultation and free guides cost nothing, so there's nothing to refund.

8. How to ask for a refund

• Email us (details below) with your name, the email on your account and what you bought.
• We'll reply within 3 business days. Approved refunds go back to your original payment method, usually within 5 to 10 business days depending on your bank.
• If you see a charge you don't recognize or a double charge, please contact us before disputing it with your bank. We'll sort it out quickly.

9. Your legal rights

This policy doesn't limit any refund or cancellation rights you have under the law.

10. Contact us